Embracing the New Normal: Implementing FWA Guidelines

The Best Practices for Implementing Flexible Work Arrangements as an Employer


3 min read

Source: The Straits Times
Article Date: 29 Apr 2024

In the dynamic realm of workspace dynamics, an illuminating article featured in The Straits Times, titled "Beyond WFH: Exploring Flexible Work Arrangements for Employers and Employees," explores the intricate considerations inherent in this evolving trend.

Embracing flexible work arrangements not only expands the talent pool accessible to employers but also fosters loyalty among valuable employees who depend on such flexibility to remain engaged in the workforce, particularly in today's competitive labor landscape.

By accommodating employees' requests for flexible work arrangements, employers not only tap into a broader talent pool but also retain valuable staff members who require flexibility to continue their employment in a competitive labor market.

Navigating FWA Requests with the New Guidelines

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Image courtesy: Unsplash

Employers can now utilize the Guidelines to meticulously assess and effectively implement such requests, commencing the process with the following steps.

Enable FWA Requests from Employees

Currently, many employers and employees may already be engaged in formal or informal discussions regarding their work arrangements. If these practices prove effective and contribute to a culture of trust and reciprocity in the workplace, they should be continued.

Employers are advised to establish a flexible working policy that encompasses the following aspects:

  • The various types of flexible work arrangements available

  • Criteria for roles that may not be suitable for certain arrangements

  • Instances where requests may be declined

  • Expectations regarding the responsible use of flexible work options


Employees are encouraged to adhere to the Guidelines when requesting flexible work arrangements. This proactive approach fosters positive employment relations, as both parties can collaboratively explore work arrangements that cater to their respective needs.

When assessing requests for Flexible Work Arrangements, employers must weigh the effects on both individual employees and team dynamics, alongside considering broader implications for business objectives and stakeholder relationships.

While employers retain the right to decline requests for flexible working, such decisions should be grounded in reasonable business justifications.


Employers are required to furnish a written decision within two months of receiving a formal request. If approved, this decision should delineate the employee's work expectations.

Conversely, if the request is denied, employers should clearly state the reason(s) for rejection and, where feasible, engage in discussions regarding potential alternative arrangements.

Eligibility Criteria Expectations

Employees should be provided with clear explanations regarding eligibility criteria and work expectations associated with Flexible Work Arrangements, including workload, performance objectives, and response times.

To ensure the effectiveness of flexible arrangements, one strategy involves scheduling regular performance reviews between supervisors and employees.


In conclusion, flexible work arrangements (FWAs) offer significant benefits for both employers and employees. Clear policies, open communication, and fair implementation are essential for the successful adoption of FWAs.

Employers should consider individual needs and business implications when evaluating FWA requests, while employees should understand eligibility criteria and expectations.

Effective communication and regular performance reviews are key to ensuring the success of FWAs. Overall, embracing FWAs fosters a more adaptable and productive work environment, benefiting both individuals and organizations alike.

Source: https://www.straitstimes.com/singapore/jobs/flexible-work-arrangements-guide-for-employers-employees-singapore-tafep

Seize the opportunity with the new FWA implementation and start enjoying flexible work options with GoStaytion today!